Customer Support
Customer Service MC-Cylinder
Questions about cylinders, placing an order, or need advice? Our specialists are happy to help you personally.
The fastest way to reach us is via WhatsApp.
WhatsApp us directly on 0252-823001 »
WhatsApp customer service
Simply send us a message via WhatsApp at:
0252-823001
Ideal for photos of your cylinders, questions about sizes or checking your order.
Contact by Phone
Call us for immediate personal advice:
If you can't figure it out by phone, we'll send you a WhatsApp message or email with further explanation right away.
Email customer service
Send your question or order by email to:
If necessary, add your order number and a photo of the current cylinder, then we can help you faster.
Our accessibility
We do our best to respond to all your questions as quickly as possible.
| Mon to Fri: | 09: 00 - 18: 00 |
| Sat: | 10:00 AM to 23:59 PM |
| Mon to Sun: | WhatsApp & email, response as soon as possible |
WhatsApp messages We usually answer the fastest. We try to answer emails
to be answered within one working day.
Handy to have at hand
Contact us! We can help you quickly with this information:
- Je order number (if applicable)
- Photo of the current cylinder and/or the door
- Number of doors and desired keys
- Whether you have the cylinders keyed alike want to have made
You can simply send this information via WhatsApp or email – we will help you find the best solution.
Frequently asked questions about our customer service
In practice it is WhatsApp on 0252-823001 the fastest.
You can send photos of your cylinders or door directly, so we can take a closer look with you.
Yes. Feel free to send photos via WhatsApp or email.
We take a look with you and help you find the right size and the right M&C to choose a cylinder.
Everything is possible, but we prefer WhatsApp and email.
This way we can share photos, product links and clear explanations with you.